1. Pay Link Basics

• Where will my pay links payments be tracked?
  Pay Link payments can be tracked in the following locations:
  • Reports
  • Client workspace
  • Payments

Once a pay link is paid, it will also be tracked in the associated project.

• Can I edit pay links?
  Pay links cannot be edited once created. If you need to make changes, delete the existing pay link and send a new one.
• Can clients forward my pay links?
  Pay links should not be forwarded. Only the intended recipient of the pay link should use it to make a payment. If forwarded to someone else, they will not be able to submit payment.
• Do my clients need to enter a verification code to pay a pay link?
  No, clients do not need to enter a verification code. They only need to fill in their name and email in the provided fields. Clients must enter the correct email address that was used for the pay link!
• Can my clients pay a pay link on desktop and mobile?
  Yes, pay links can be paid on both desktop and mobile devices.
• If I send a pay link to an existing client, can I merge the link with an existing project?
  Yes, when you create a pay link and enter your client's name, you'll have the option to merge the payment with an existing project in HoneyBook.
• What happens if I don’t merge a pay link with an existing project?
  If you don’t merge the pay link with an existing project, a new project will be automatically created for you once the payment is made.

2. Expiration, Deletion, and Tracking

• Why do pay links expire and after how long?
  For security reasons, pay links expire 24 hours after they are created. If a client attempts to access the link after this time, they will see an error message, and the link's status will update to "Expired."
• What does “delete” a pay link do?
  Deleting an active pay link will expire it and remove it from the client workspace. Deleting an expired pay link also removes it from the client workspace.
• Why don’t I see my older pay links in the client workspace?
  The client workspace widget only shows the last 10 pay links.

3. Payment and Processing

• What are the payment methods and fees for pay links?
  Accepted payment methods include credit cards, Google Pay/Apple Pay, and ACH bank transfer.
• What are the payment processing times?
  Pay link payments will be processed within 2-3 business days (card payment) or 7-8 business days (ACH bank transfer).
• Can I refund a payment made through a pay link?
  Yes, you can refund pay link payments directly from the Payments page, the Project page, or the pay link widget in the client workspace.
• Will my client receive confirmation once they pay through a pay link?

Once your client submits payment through a pay link, they’ll receive an emailed receipt.

4. Notifications and Security

• How secure is the payment process?
  All transactions are processed securely through HoneyBook’s payment system, using industry-standard encryption.
• Will I receive a notification when a client pays?
  Yes, you will receive an email notification when a client completes a payment. The pay link status will also update to "Paid" in the client workspace. You will also receive a notification in the notification center.

5. Additional Information

• Can tax be applied to a pay link?
  Currently, adding tax to Pay Links is not available. This feature is planned for a future update.
• Can I edit the pay link email sent to my client?
  No, the email sent to clients is fixed and cannot be customized. It’s a simple payment request email.
• What membership plans is this feature available on?
  Available on all plans at this time.