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Question

"Email is used by an existing contact"

  • May 25, 2026
  • 1 reply
  • 14 views

Chenise Upshur

I loaded a contact in honeybook and just used a “dummy email address” since I only had their phone number.  A few days later I got their email address and got the message “Email is used by an existing contact".  

 

A new contact had been created from Google when they had emailed me so there were 2 contacts in Honeybook for the same person.  I deleted  contact that had been created from Google, but now I can’t use their email as I am still getting the “Email is used by an existing contact".

 

Any ideas????

1 reply

Alyssa Nance
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Double check that the contact was actually deleted. And also check to see if there are any open projects with that email attached. Otherwise, I think you should be able to use it. If you’re still having trouble, reach out to support directly. They may can to a refresh on that contact on the back end so you can get it squared away