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Question

Insights on handling cancellation or cancellation fees

  • April 9, 2025
  • 3 replies
  • 21 views
Dayna Hart

Hello Community! It’s my understanding the product doesn’t offer a feature to incorporate a cancellation window policy. For example, I wouldn’t want a client to be able to cancel within x hours of their appointment without a charge and/or without an indicator on their project for future reference. Frequent cancelations have a revenue impact for me, so I’m looking for other HoneyBook strategies to discourage or handle cancellations within unreasonable timeframes. Support suggested that cancellations simply be disabled; I thought to try this forum as well for creative insights. Thank you for any information!

      3 replies

      Ashley Rufino
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      • Ashley Rufino
      • Creative Icon
      • April 9, 2025

      Hi ​@Dayna Hart ! This would be a great thing to post as an idea! Right now the only way is to toggle either of these options which is very black and white. It would be great to set better parameters like we can with minimum notice and availability/how far out they can book.

       

       

      For now there is only a manual way of doing things. If you leave these toggled off but have a clear policy on cancellations/consequences, they would have to reach out to you to make any changes. From there, you can manually add tags to either the contact/client or the project (or both) that would indicate to you that they ghosted or cancelled last minutes etc.

      Ashley Rufino | Brand Photog | Coach for Female Founders + Creatives | The Greenhouse Community
      Dayna Hart
      • Dayna Hart
      • Author
      • April 10, 2025

      Thanks, ​@Ashley Rufino! I will add this to ideas and consider updating our phrasing for cancelations instead. It really would be an excellent feature - Have a nice day!

        ChristyL
        • ChristyL
        • May 15, 2025

        Thank you for considering this. I have had a client reschedule a phone consultation 3 times - each within an hour of the session.

        If there was a way to allow client cancellations/rescheduling but only 24 hours (or a certain timeframe) ahead of the session, that would be so helpful!

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