Unanswered questions

I’m having a huge problem with tasks, when I try to sort by due date/time, it rarely sorts them correctly in chronological order by due date/time.  On every project it will randomly sort one or two tasks incorrectly.  This happens even more often if i create a new task that is due before an existing task.  Super frustrating. Is there a fix for this?

Hello Forum. I’m hoping you can help me troubleshoot my client’s issues. Once, she’s unable to receive emails sent from Honeybook. I use a link from HB to share her client portal, and she has now sent me a note saying she cannot access.From client:I’m also trying to get into the portal to answer the questions but it is saying “something went wrong accessing your file” Do you have any idea what might have happened? Any help you can provide will be appreciated. Gail

I would like to have a HB app for iPad most of the time im using it mobile

Have you ever wondered why some clients get incredible results while others struggle—even though everyone gets the same information?I'm researching how experts unknowingly leave out critical knowledge when they teach, and I’m speaking with a handful of expert-led business owners about their experiences.This isn't a pitch. I'm gathering insights for a new program and would love to learn from you.If this sounds familiar, comment with your experience. I'm looking for 10 people to speak with over the next two weeks.

I have tried to find answer regarding this specific situation but I haven't been able to find any.I’m a photographer and REALLY want to utilize the scheduler to fully automate my onboarding for clients. I have very limited and differing availability (like only certain days based family schedules, etc...) and I need to be able to add specific dates and time slots ONLY as my availability. Right now I am only seeing the option to open up all days and add exceptions: Is there a way to offer only specific dates and time slots? Even if I have to go in and manually add them every so often?

My lead form requests full name. Client provides full name. Project is created using ‘first and last name’s project’ but the actual contact card only lists the first name. And then I have to manually open the contact info and add the last name even though it was already provided. Why?

I received a payment via credit card yesterday and the payment is not being transferred into my account. I received an email telling me that the business description in my bank details is unverified. However, I have verified it and saved it several times. The description is as accurate as I can make it. This is extremely frustrating and I have received no help from HoneyBook Support. Even when requesting to speak to a human the responses are copy paste and then they ignore you. The customer service is shockingly poor. Has anyone had this issue or something similar happen? If so, how did you fix it? 

Hey all 👋 Wanted to flag a recent update that's been creating some friction in my workflow, and hoping others can relate (or have a better workaround!).I have a huge library of templates built up over several years, and some of them aren't perfectly categorized (to say the least). Since the update, when I hit "Create File" inside a portal, I can no longer browse all my templates at once. I have to select a category first. For anyone with a well-organized library, maybe no big deal. But for those of us with older, miscategorized templates, it makes things really hard to find.The workaround I've found is going into File Templates manually, finding the template, and hitting "Use Template" for a specific project. But that's a ton of extra steps and time.Would love to know: is anyone else running into this? And HoneyBook team, is there any chance we could get an "All Templates" view back as an option? 🙏

I’m new to HB and switching over from Sprout mainly because I’m no longer a photographer but a web designer. I feel like there’s got to be some way that I can link an instant booking flow to my website that allows people to use a scheduler, fill out info, pay deposit and sign a contract. I was able to do that with Sprout but STRUGGLING to do this here. Is this truly not possible???