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Question

New Inquiry Notifications Across Team

  • Oct 29, 2026 1:45 PM UTC
  • 2 replies
  • 12 views

Hello everyone! We are having trouble with notifications for new inquiries. Our business owner is receiving the notifications, but I (who assists her) am not. No emails or notifications. I only see the new inquiries if I go onto HoneyBook and look at whether there are new inquiries within the Projects pipeline. I have gone to the notifications under settings and all my alerts are on. Anyone else run into this issue? Is there some reason both members of a team (with two separate logins) are not receiving the same notifications? Thank you!

2 replies

Tonisha J Stalnaker
Luminary
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Hey there! Out of curiosity, what access level do you have? (Basic, Admin, etc) It can be found in company settings in the section titled “Team”.


Hi Tonisha! I have the “super admin” access level. The business owner is of course the “owner” status.