In the past week and a half, I've had two separate fraud attempts on my HoneyBook Balance debit card. I don't use this card for shopping or transactions at all, I only have it because it's the only way to transfer money out to my actual business bank account. So imagine my surprise getting texts like this out of nowhere:
"CVV verification failed for the HoneyBook debit card ending 4584. Please try again."
The second alert (today) was for the NEW card number I was issued and a much larger attempted transaction.
When I contacted support, I was told this is an industry-wide issue where fraudsters use automated tools to guess and test card numbers, and that it's not a breach of HoneyBook's systems. They confirmed both times that the transactions were blocked before going through, which is good.... But the second time around the same thing happening again... left a bad taste…
A few things I wish I'd known / things that might help others:
- The texts from +1 (415) 463-1453 are legitimate HoneyBook fraud alerts
- Lock or cancel your virtual/physical card immediately when you get one
- The blocked transactions won't show up in your transaction history
- HoneyBook does NOT offer phone support, chat and email only (concierge@honeybook.com)
My ask for the HoneyBook team: is there a way to disable the debit card functionality entirely for those of us who only need the transfer feature? I don't want a debit card. I just want to move my money to my Frost Bank business account. Feeling like having an active card I never use is just creating unnecessary exposure and I dont know if I have enough Xanax to deal with this.
Has anyone else been hit with this? Would love to know if this is becoming more frequent.
