SPAM/Junk emails

Hey Jessica!

You're not stirring the pot at all — this is a totally valid frustration.

A few things that can really help improve deliverability from HoneyBook:

💡 Tips to stay out of spam:

• Use a custom domain email (like hello@yourbusiness.com). Emails from free providers like Gmail or Yahoo are more likely to get flagged.

• Keep your first message clean and simple — avoid too many images, links, or special characters in automated emails. Those tend to trip spam filters.

• Avoid “spammy” words like “free,” “act now,” “urgent,” or excessive caps/emoji in subject lines or body text.

• Add a note to your contact form confirmation message (or auto-response) asking them to check spam/promotions and mark your message as “not junk.”

• Ask clients to add you to their address book — this helps future emails land in the inbox more reliably.

• Send yourself test emails from HoneyBook and check how they show up in Gmail, Outlook, etc. That can reveal what might be triggering filters.

• Check your email DNS settings (SPF/DKIM/DMARC) if you're using a custom domain. If these aren’t set up correctly, it can hurt deliverability.

Have you contacted support yet? They can check if there are any backend flags or domain issues affecting your emails.