So- Laundry list:
- The Honeybook calendar does not have the option of selecting “YEAR” when you want to jump to a future date to check availability. You have day, week and month as options. Google and every other calendar worth its salt has the year option. Just the other day, I needed to jump to fall of 2027 to research an open date and I had to sit there and click every freaking month between this week and that future date, while my client had to wait. I pay a LOT of money to use Honeybook. They could at least have that simple option for its customers.
- I had a client put through two inquiries creating TWO files that were duplicates. I culdn;t figure out how to merge all the emails and files from each project into one. HB said, (surprise!) we don’t have that option. WHY NOT? FIX THAT NOW!
- In the Notification Center, I now have to slog through “reminders” and cheerleading notes about getting back to “high value clients, just to get to the actual communications sent from actual clients. Why is HB spamming this area with garbage they have generated? I want to be able to turn this feature OFF. And if they have the time and money to create these auto-generated spam messages, they also have the time to create the calendar YEAR option and a MERGE option for duplicated files.
- Notes- where the heck did my NOTE section go that I can keep private from clients and keep in the same project for quick reference?
- AUTOMATIONS; I created a questionnaire for my wedding clients that is sent a few months before the event to answer vendors, timeline and other questions. This year, the automation letter is not only going to CONFIRMED clients, it is being sent out to EVERY SINGLE INQUIRER not matter the status of the inquiry. WHERE is the option to sort these automations to only paid and confirmed business? It make ME look incompetent when someone who never booked with me gets a form like this and takes the time to send me a message about that.
Each of these issues are software specific and they are work tools that are needed for venues like mine. If Honeybook would dedicate six months to fixing the software problems that do not work instead of trying to develop new ways to annoy their customers with “Reminder” notifications or constantly changing our note areas because they think it will be “fresher”, this would be a great system.
How about listening to us, your customers, instead of letting the kids play in the software sandbox where they create things we do not want or need, and ignore the fixes that need to be made?
