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Question

Auto sent notification message

  • October 12, 2024
  • 1 reply
  • 15 views

Neely Roberts
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In the past I’ve had auto notifications for late payments, not viewed contracts, etc… however, the most recent ones automatically attached a third-party payer contract to it. I have made no changes and when I looked to see what happened, it said to go into the configuration section and adjust the notification emails. All of my notification emails are exactly as they should be. Why is it attaching a separate agreement to the reminder emails, and how do I turn this off? It looks very unprofessional. 

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1 reply

  • October 16, 2024

Hi Neely - Adam from HoneyBook here and happy to help.

 

I took a look and it appears Rain was able to assist you on this in chat, as there seems to have been an automated reminder email edited in the Settings section. If that’s not the case, let me know and I can dive deeper into this.

 

Additionally if you’re still experiencing issues or have any other questions, please don’t hesitate to reach out! 💪🏻