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Automated email didn't send

  • September 24, 2024
  • 4 replies
  • 38 views

York Trolley Company

An email automation didn’t send when the payment was received. I didn’t get any notification of an issue, I just happened to look at the activity stream. I’ve been using this automation for a while without issue, so I’m thinking it might be related to the selective communication update.

4 replies

Avia Keren
HoneyBook Employee
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  • HoneyBook Employee
  • September 24, 2024

Hi @York Trolley Company, Avia from the product team here.
Could you please share more information with us so we can investigate (your account email address, project, and file)?
It doesn’t sound like it’s related to our change, but we’d like to verify it before forwarding it to our support team.
Thanks for flagging this issue!


York Trolley Company

Hi Avia,

Here is the info: info@yorktrolley.com, GM: Sullivan/Mower Events, no file was sent, just an email confirming the deposit, which I manually sent via the automation edit window.


Avia Keren
HoneyBook Employee
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  • HoneyBook Employee
  • September 24, 2024

@York Trolley Company, can you please clarify the experience you expected? Also, which automation did you use?


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • September 24, 2024

Hey @York Trolley Company I’m going to have someone from our Support Team reach out to you to get more information and troubleshoot. We don’t think this is related to selective communication, rather automations. The Support team can help!