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Question

Automated Email Help

  • March 21, 2024
  • 1 reply
  • 10 views
Johnny Youssef

When someone submits and inquiry, the email addresses them by their name-- but for every email after that it says “So and So’s Project” as the title that I see on honeybook and all future emails say “Hi So & So’s Project” where do I set up that “project” no longer automatically populates after they submit an inquiry?

    1 reply

    Masha Z
    HoneyBook Employee
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    • Masha ZHoneyBook Employee
    • HoneyBook Employee
    • March 21, 2024

    Hi @Johnny Youssef! 

    Do you mind sending a screenshot of what if happening? I’m trying to understand what might be going on and what can be causing this.

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