A client has three different businesses that will pay the invoices with three different bank accounts via ACH. They have the same email for each account. They paid invoice for business #1, but when viewing the invoice for business #2, it is showing the invoice for business #1. Is there a solution for this?
Question
Client has multiple accounts
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+1- HoneyBook Employee
Hi,
Carmel from the product team here. I’d love to help you sort this out, but I need a bit more context. Did you create a separate file with an invoice for each of your client’s businesses, or is it all in the same file?
Hi!
Thank you for reaching out. I created a workspace for each of the businesses, and sent an invoice through each workspace, so I have sent three separate invoices.
+1- HoneyBook Employee
Hi
If this wasn’t resolved already I suggest you reach out to our support team either via the chat in your HoneyBook account or at concierge@honeybook.com. They can help troubleshoot this and try and figure out what happened. This is definitely not the expected behavior.
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