I have a new client that paid a deposit two weeks ago and is now attempting to pay the rest of her monthly retainer. The deposit payment is still processing (it says it will be deposited on May 8th).
First, why would it take so long to process?
And second, is this why she can’t enter her credit card for the second invoice?
What is the best option for moving forward so I receive payment asap? Should I create a new invoice for this second payment?
+7Hi Jacki (nice last name 😉) - was this your first ever payment in Honeybook?
No, it wasn’t. But I discovered that the client paid via ach on the first transaction, which was holding everything else up.
Already have an account? Login
Welcome! To join the HoneyBook Community, log in with your HoneyBook account below.
You'll confirm your username and share a bit about yourself, then you're ready to explore and connect.
Free trial? No problem. Log in with your trial credentials to join.
Already a member? Hi and welcome back!
Welcome! To join the HoneyBook Community, log in with your HoneyBook account below.
You'll confirm your username and share a bit about yourself, then you're ready to explore and connect.
Free trial? No problem. Log in with your trial credentials to join.
Already a member? Hi and welcome back!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
