Client wants to change date and type of session

Hey ​@Shelly Freeman! Matthew here. I’m a brand designer, business coach, and HB Pro. While there isn’t a one-size-fits-all solution for this, and I am in no way offering legal advice, here is my recommendation. Feel free to try it on for size:

Start by assessing the differences between the original and new sessions—cost, logistics, and agreement terms.

• If the new session costs more, but the terms are the same (example 1 hour to a 4 hour shoot) you can apply their initial deposit to the updated package and request the remaining balance in a new Smart File or simply update the File itself and send back for approval.
• If it costs less, refund the difference or, if it’s a minor change, adjust without starting over. AKA edit the Smart File for the amount change (so long as logistics or agreement haven’t been impacted).
• For significant changes especially to contract/logistics, like switching to a completely different service, it might be better to cancel the current agreement, refund the deposit, and send a fresh proposal to ensure everything is legally aligned.

Hope that helps, Shelly!