Clients not receiving emails and going straight to there junk folder or not being delivered.

I’m experiencing the same! The read/not read is becoming completely unreliable. 
 

I already have a ticket out with them that a client has replied to my emails, and I will get the email about it, but it does not end up showing up in their portal. And my replies to them show up as delivered, but not opened, and have started going to spam  

I’ve said it once and I’ll say it again, I don’t want new features. I just want the functionality of our current features to run smoothly.

@honeybook - I really hope you’re paying attention here. 

I agree! I do not need new features. I just need the basic and most important features to work. Without clients receiving our emails our business will suffer. 

Hey Joline!!

I’ve been having the same issues!! So many of my emails go to peoples junk folders. Also an email is saying “read” and then I get a text from my client saying they haven’t heard back from me, making the email view status feature completely unreliable. With this price increase honeybook really needs to fix the issue with emails going to junk or saying “read” when my client never even received them. It’s absolutely ridiculous and I’m thinking I’ll switch to sprout studio before my next renewal. If honeybook is causing small business owners to lose income because of their faulty system, it won’t be ong before they have a lawsuit on their hands. 

Signed,

A pissed off photographer lol 

Same here!

Same here!

All mine are showing not delivered and my leads are not responding. Some have confirmed they are in spam. I have ran the test on HoneyBook, all is well. I am now working through google workspace and squarespace to update DMIK. Whatever that is. This is awful timing! Peak season for leads and they are not receiving my info!!! 

Mornin’ folks! Thanks so much for posting about this. 

Have you reached out to our Support team yet? They should be able to troubleshoot more and identify the issue! 
 

Mine are showing “not read”! 

Yes - and not much can be done. I’ve been asked by Victoria to have the client confirm with a screenshot… and this request came a WEEK after I issued the ticket.

The client has deleted such email. If there’s going to be a MASSIVE price increase, your software can’t be glitchy AND your customer support can't be laggy like it is. What is going on over there?!

Here’s what I’m being told. 

“Thanks for following up.

Our engineers will need another example of this issue with a screenshot of that email's headers so we can investigate further.”

Ummm… this initial complaint was a week ago. My client no longer has ‘proof’ that it went to junk. Isn’t it proof enough that you have a bunch of business owners saying their messages aren’t going through? Kinda feels like we are being treated like a bunch of liars, which makes zero sense...

I have been with Honeybook for 8 years, today I get something saying I need to integrate me email.  I do it and now I can send emails out through Honeybook and I am no longer receiving any incoming anything in Honeybook.  I get emails in my normal email, but it is not loading into my honeybook thread for the clients project.  I have been trying for hours to get someone to help me! Opened a ticket this morning and still nothing.  I am a caterer and have had several tastings in the last couple days and more tomorrow and I have lost communication with my clients.  I am waiting on deposit payments, have no idea if they will be able to come in and will I be notified like I usually am?  What the hell is going on, messing with my income now!!!

Hey ​@Uncle Bob's BBQ and Catering! Since you wrote in I’ve been checking with our Support team to make sure you’ve gotten the help you need to resolve this. It sounds like after working with Quintin this was all sorted out and you are good to go! Don’t hesitate to reach back out if anything funky happens again. 

Cheers,
Monica

I too am experiencing this issue.  Reached out to support and their first instinct was to tell me to disconnect email and reconnect.  So did that only now I can’t reconnect my yahoo email.  Since mid January I would email clients from within Honeybook.  Sometimes it would go to their spam.  If they did respond to me, I wouldn’t get it inside the project area but just through regular email.  Support said something about Headers in email apps they don’t support etc.  Well that's hogwash because I am emailing clients I’ve had before with same emails using same apps and was no issue in the fall.

I agree, that if you all are going to charge us 50% increase I would like at least the basics to work before you start trying to add new stuff in.  Seems like every time these companies do major upgrades they end up breaking what was working to begin with!

Please send this to engineers and have them fix it asap and work out why yahoo email is no longer able to integrate!!!

Shawn

Everything worked perfectly until I had to integrate, why why why!!!!! This is messing with our livelihood!

​@Uncle Bob's BBQ and Catering exactly!!! I’ve found out recently I’ve missed important responses from clients and things aren’t working well in the project area.  What makes me mad is they told me to disconnect my email integration without specifying I was not the only one having this issue.  Now I can’t reconnect my email.  We are smack dab in the middle of crazy busy season and I just don’t have time for this nonsense!

Shawn

I have been having this issue for months and just had another client today say she found my reply and follow up in her junk.  Unfortunately they booked another photographer because they thought I was not responding!  Honeybook- you are causing us to lose income and clients.  PLEASE fix this!  You upped your prices which is fine, but the main function of your platform should be working!

The issues have not been fixed!! I have new issues everyday, things not being saved, I still don’t get emails coming into my HoneyBook thread when I send an email the response goes to my normal email, but does not go to my HoneyBook thread so now I’m bouncing between email and HoneyBook trying to keep up with corespondence. I’m having to text couples to make sure they have received my proposals and they say no!!!! Then say oh it’s in my junk file. If I didn’t text them to follow up they never would have received my proposal and I would have lost that business. HoneyBook should have someone that can talk w us on the phone and look at our computer while we are in there to help resolve our issues. 8 years of loving HoneyBook, don’t love it anymore. No problems til I hit integration button!!!! Now non stop issues. I’m losing money and wasting time responding to inquiries and the couples don’t get it because it’s going to their junk folder. Then I get an email that says “New updates coming to HoneyBook” Stop it!!!!!

This has been happening to me the last month. Clients telling me they never received anything from me. Then I do a follow up email and they tell me they booked someone else because they never heard from me. How does one fix this issue? I can’t seem to find anything or even get a real human for support it’s all AI generated or takes me to honeybooks questions pages. How do I chat with a real person about this? Loosing out on money and clients and not happy about it.

I did the message us in the help section.  Got a hold of someone and they told me the engineers are away of this problem and they are working on it.  This has been over a week that I asked about it, and she said they are still working on it.  I had to disconnect the email integration and redo it.  But now there are other issues that are happening.  With all the extra money we are now being charged it makes me so mad that they can’t get things working.  I don’t think they should have raised their prices until they got all the bugs worked out! 

I’m glad someone is looking into it because the response I got two months ago was that there was nothing wrong...

Well issues are back.  For some reason I got an email from Honeybook yesterday stating my email had been disconnecting and needed to be reconnected.  I did and now I’m back to having issues with not getting emails in the project area.  This time when I reached out to support, they said they would elevate it to the engineers but it wouldn’t be soon to get a fix or answer.  I’m sorry but we are spending WAY TO MUCH for the subscription now that they raised prices for these bugs and lack of services that they are offering.  Causing a lot of headaches and loss of productivity and clients!!!!