Clients payment gettiing declined

I’ve had clients report this same problem. I sent an email to support, I’ll update once I get a response. 

Hi @Savannah!

I’m sorry you’re having an issue with that, I love @Brittany Beaty’s approach to this, the support team is absolutely the right channel for issues like this.

You can reach them anytime from inside your HB account by clicking the ? in the bottom right corner and selecting “Message Us” or emailing concierge@honeybook.com.

Some other resources that might be worth reviewing in our help center are:

• Why is my payment processing?
• Understanding Payment Statuses
• Payment processing time

Please let me know if you need us to step in further here, but our support team will definitely be your best bet in scenarios like this one.

I have had this problem with two of my clients. I have reached out to concierge@honeybook.com , but I’d be interested to know what the issue is.  I have asked but received no response yet. Does anyone have details on why this is happening?

I’ve been experiencing this issue as well. I don’t believe I’ve had a successful payment go through in the last month.

Same issues generally when people try to use Debit cards though. 

Am also having issues payment declined 

Same issue here, I have my very first two clients card’s “declined and had to find other ways to pay me until I can sort this out, their cards had money, bank never received a request, and cards were visas, so should work just fine. I am also going to contact honeybook concierge. 

Hey @Ellen Bohman Mitchell! Yes, please reach out to our Support team at concierge@honeybook.com. They’ll be able to troubleshoot for you :)