When a client books a session, there is the option to add Comments. These comments are seen in the email that comes in. These comments are not found anywhere in the HB protal though - not pulled into the scheduler, not found in the project, no where else…
I review my calendar regularly and ensure I am prepared in advance for things. However, I have gone into a few meetings and have been blindsided on expectations only to find out that if I go back and search for the booking email to read it, there was comments. Yet there was nothing in the appointment itself or in the client’s project - which is the program I use for communicating and preparing for my clients - that’s what I’m paying for.
Why is there a function within HB being given to the clients that book a session in the HB portal, if we cannot find that information in the HB portal?
To me, this is a crucial field that needs to be pulled into the appointment itself (just like Google and Outlook does). The data is already being collected - to what means though if it isn’t visible?
