Skip to main content
Solved

Did HoneyBook Eliminate Their Help/Chat Feature?

  • April 24, 2024
  • 4 replies
  • 25 views

channing.kehoe

I’m hoping it’s the kind of thing that is just down temporarily -- but just in case: did honey book eliminate the chat feature to talk to a person for help? (previously in the bottom righthand corner). I also can’t find the previous chats which included answers to questions I often refer back to while working. 

 

Curious if it’s the same for everyone. 

 

Thank you!

Best answer by Diana The Finer Points

I’m currently chatting with them now… Maybe clear your cache? Should be there. 

4 replies

Diana The Finer Points
Luminary
Forum|alt.badge.img+9

I’m currently chatting with them now… Maybe clear your cache? Should be there. 


channing.kehoe

Thank you! I feel like I lose random features hour by hour but they usually return. Appreciate your prompt reply. :)


Cassie H of Premier Ops Spot
Community Legend
Forum|alt.badge.img+7

It’s still there for me as well! When you click on the black question mark you do need to click “Message us” right above it. 


Kait former community manager
Creative Icon
Forum|alt.badge.img+6

@channing.kehoe if clearing your cache doesn’t work please tag me and I can create a support ticket for you!