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Does anyone know how to edit the Contract Complete email?

  • September 11, 2024
  • 2 replies
  • 28 views

PWC Event Space Rentals

Contract complete email is full of HB jargon.  I’d like to edit the default email sent out to clients but I don’t see it in the templates.

Here is the email:

This message is to confirm that all signatures have been collected for XXXX’s Project Smart File in XXXX's Project and the contract is now complete. Click below to view it.

Best answer by Carmel Arad

I’m Carmel from the product team. This email is an internal notification for you and your team, so it can’t be edited and isn’t visible to your clients.

I’d love to hear your thoughts on the wording, though! If anything doesn’t resonate, or if you’d phrase it differently to make it more helpful, let me know. We’re always looking for ways to make our messaging clearer for everyone.

2 replies

Carmel Arad
HoneyBook Employee
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  • HoneyBook Employee
  • Answer
  • October 29, 2024

I’m Carmel from the product team. This email is an internal notification for you and your team, so it can’t be edited and isn’t visible to your clients.

I’d love to hear your thoughts on the wording, though! If anything doesn’t resonate, or if you’d phrase it differently to make it more helpful, let me know. We’re always looking for ways to make our messaging clearer for everyone.


Alicia Bauer
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  • Newcomer
  • December 4, 2024

@PWC Event Space Rentals - I know it has been a while since you posted this and it has technically been solved, however, I did want to just add that you can create an automation to send a personalized email of your choosing after the contract has been signed. This way you can add next steps and any other personalized details you would want to include the template email. :) Just a thought!