Since early August (post major update this summer) I have had a number of projects where I am not getting all email communication tracking back to HB. I see all the email threaded beautifully in my Gsuite email inbox but some are missing in HB.
After some exploration I have discovered that if my clients an alias for any address (alias: clientname@college.edu instead of assigned email: rct3x@college.edu) or using Apple products (name@me.com vs. name@icloud.com) and have the reply from set differently based on their devices I only get messages from the email they entered in their contact form which means I have a very spotty/incomplete email thread in HB.
I have been with HoneyBook for 6 years and I have never had this problem. Is anyone else experiencing this? Anyone have a fix for this?
