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Emails-Frustration Continues!

  • August 1, 2024
  • 2 replies
  • 34 views
Bonnie

I finally got my email integrated to work but then I tested out the “Send Portal Link” to myself and I continue to get the garbled from email address “66ab6bceaa9e90002c2c93e4@pm-inbound.honeybook.com”   How can I get this to be my email address?

Best answer by Michal Peled

Hi @Bonnie , Michal from HoneyBook’s Product team here, jumping in to explain why the “Client Portal Link” emails are being sent from Hb’s internal address and not from your integrated email address:


Emails sent through your email integration also appear in your email provider's “sent items” folder. When sending a Client Portal link via email, you’re sending a magic link that requires no authentication, meaning everyone receiving this email can access that portal without login. 
For security reasons, this email should not be exposed to anyone but its designated receiver, and by sending it via your integration, we potentially allow you to access your client's portal via the email copy saved in your “sent” folder.

So, instead, we use the internal email address to send this email, ensuring only the email receiver has access to the link.

I hope this makes the behavior clearer and stress-free! Feel free to ask follow-up questions.

    This topic has been closed for replies.

    2 replies

    Masha Z
    HoneyBook Employee
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    • Masha ZHoneyBook Employee
    • HoneyBook Employee
    • August 1, 2024

    Hi @Bonnie,

    This sounds like a potential technical issue - I’m sorry that it’s happening! I’d recommend contacting our support team to look into what might be going on. You can do that by clicking the “?” button on the right bottom corner of your screen when HoneyBook is open on desktop. 

    I hope this gets solved quickly for you!

      Michal Peled
      HoneyBook Employee
      Forum|alt.badge.img
      • Michal PeledHoneyBook Employee
      • HoneyBook Employee
      • Answer
      • August 11, 2024

      Hi @Bonnie , Michal from HoneyBook’s Product team here, jumping in to explain why the “Client Portal Link” emails are being sent from Hb’s internal address and not from your integrated email address:


      Emails sent through your email integration also appear in your email provider's “sent items” folder. When sending a Client Portal link via email, you’re sending a magic link that requires no authentication, meaning everyone receiving this email can access that portal without login. 
      For security reasons, this email should not be exposed to anyone but its designated receiver, and by sending it via your integration, we potentially allow you to access your client's portal via the email copy saved in your “sent” folder.

      So, instead, we use the internal email address to send this email, ensuring only the email receiver has access to the link.

      I hope this makes the behavior clearer and stress-free! Feel free to ask follow-up questions.

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