Emails going to spam

Hey @Morgan Cohen! Thanks so much about reaching out about this. I’ve gone ahead and created a ticket with our Support Team who can help you figure this out. Look out for their email.

Happy Friday!

Monica

Hopefully you got this sorted out! If it keeps happening (or for anyone who’s having the same problem), we have some tips for improving your email reputation so that your emails are less likely to end up in clients’ spam folders 🎓

Hi Morgan! In the case that this issue still hasn’t been solved, here are a few suggestions:
1. If possible, you can ask clients to add you to their contacts list
2. Check if you have a custom domain - and if so, go ahead and check that your DKIM, SPF, and DMARC records are set up.  There’s a tool in HoneyBook that can check these records for you! 

I have the same issue as well as them hitting reply and it I still only get the email back into my regular outlook and it isn’t going into honey book.