Skip to main content
Solved

HELP please! Clients can't payment using email links.

  • September 25, 2024
  • 3 replies
  • 33 views
Ally

Hello, 

Not sure if these are related or not but my clients are not able to make any payments using the links in the email now. Please help!

Best answer by Monica R

Hey @Ally! 

Our Payments team has been made aware of the issue and are figuring out what is going on! It is not related to selective communications so I am going to close this post.

The support team has your information and will keep you posted on the progress of the fix :) 

    This topic has been closed for replies.

    3 replies

    Monica R
    HoneyBook Community Team
    Forum|alt.badge.img+7
    • Monica RHoneyBook Community Team
    • HoneyBook Community Team
    • September 25, 2024

    !!! Getting you in touch with our Support Team now so they can help troubleshoot! 

    Diana The Finer Points
    Luminary
    Forum|alt.badge.img+9

    I also have a ticket open because my client can’t pay me. Don’t know if it’s related to the beta? 

    Connect: thefinerpoints.co/contact || Free Client Journey Worksheet: https://finerpoints.myflodesk.com/client-journey
    Monica R
    HoneyBook Community Team
    Forum|alt.badge.img+7
    • Monica RHoneyBook Community Team
    • HoneyBook Community Team
    • Answer
    • September 25, 2024

    Hey @Ally! 

    Our Payments team has been made aware of the issue and are figuring out what is going on! It is not related to selective communications so I am going to close this post.

    The support team has your information and will keep you posted on the progress of the fix :) 

      Terms & PrivacyCookie settingsAccessibility statement

      © 2025 HoneyBook Inc.