HELP please! With the new email feature email responses are not showing up in Honeybook!

Hey @Ally! So sorry this is happening! 

Could you please create a test project with me as the client (monica.rodriguez@honeybook.com) so we can see if we can replicate the behavior? We can send some emails back and forth and see what happens! From there the team can look into it a bit more and see what is going on! 

@Monica R Test sent

@Ally I’m so glad you brought this up. Mine is doing the same thing and I thought it was something I was doing!

@Monica R Were you all able to figure this out?

@Julia Spears thanks so much for flagging! Sending you an email now. 

Our dev wizard @sandy, found the source of the issue! The team is working on a fix now and should have something deployed tomorrow! I’ll keep the two of you updated (@Julia Spears & @Ally)! 

@Monica R Thanks so much for the update! I will respond to your email but no need to respond back unless you think mine are unique situations. I appreciate you and the development team jumping on this so quickly!

@Monica R - Hello, Just checking in to see if the code was pushed? 

Thank you again for your help!

Hi this is still an issue - emailing are not coming in HB project. just wanted to update.

Hi folks! Thanks for your patience. I just touched base with the team and they are still working on a fix 😵
Turns out, the issue was a little deeper than we initially thought and is taking some more troubleshooting and maneuvering than anticipated but never fear - they’ll figure it out and we’ll get those emails into your feed. 

Thank you so much again for your patience with this beta! 

@Monica R Hello,

Can you please help me? I am still seeing emails missing. The one email we tested with still does not show in Honeybook.  Plus and I am still seeing emails not come into the project. Vendor Workspaces. 

Hey Ally! I’ve alerted the engineers! They’ll take a look asap! 

Hi @Monica R, I have missing emails as well, from an email thread started in Honeybook September 26 (last Thursday, so after the most recent fix was pushed). 

Hey Lydia! Thanks for flagging as well. Can you shoot me an email at monica.rodriguez@honeybook.com with the projects that this happened in as well, the email addresses of the missing emails, and screenshots of the emails showing up in your actual email account?