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Question

I get emails saying a invoice is past due but it's for an unsent version of a file. How do I delete it?

  • May 13, 2024
  • 1 reply
  • 9 views

Brian Sikorski
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I keep getting emails saying an invoice is past due, even thought I know all of my invoices are paid. When I click on the invoice in the email, it takes me to version 1 of a file I made that was never sent. I am trying to delete the version 1, but can’t find how to do it, or mark the invoice as void. 

Has anyone else faced the same thing or have any idea how to fix it?

1 reply

Sam Sullivan

I had some issues with deleted invoices not fully clearing out the system, so I had to have someone on the support team delete them on the back end and clear my cache.