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Question

Invoicing Logged time glitch in the software?

  • May 8, 2024
  • 1 reply
  • 14 views

Christina M Granahan

Since the new features were added (which I love, btw), I’ve been having an issue with consistency regarding dates of service. 

 

  1. I have a client session and record it in the time tracker.
  2. When I go to create the invoice, the date of service is off by one day. It used to be 100% of the dates were off by a day. Now it is about 10%. It creates an extra step of having to go back into my own calendar log to clarify, taking up time. 


Is this a glitch? Is it user error? How do I fix this?

 

Thank you! 

 

Christina

 

 

This topic has been closed for replies.

1 reply

Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • May 9, 2024

Hey @Christina M Granahan!

Thanks so much for flagging this. We’re not able to take a look directly into your account via community, but our support team will be able to look into this. You can reach them by emailing Concierge@honeybook.com or clicking the question mark anywhere in the product on the bottom right corner!