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Question

Issues with invoicing

  • May 1, 2025
  • 3 replies
  • 15 views
Tori Gottlieb

I invoiced my clients today and had several issues. I’m wondering if anyone else is experiencing any of these, or if you’ve discovered workarounds?

  1. I have an invoice template I want to use. Last month, I was able to use it via the time tracker by hitting “create invoice,” selecting my clients’ hours, and then plugging them into the template. This month, I had the option to create a generic invoice with my clients’ hours, OR use my template and manually input the hours. I opted for the generic because I didn’t want to take on the manual labor of entering all those hours, but am I missing a step in here? This used to be seamless and now I can’t figure it out.
  2. When I went to invoice one of my clients, I hit “create invoice” and it wouldn’t let me select them from the client list. They were just … not there. All my other clients - even ones that are inactive / archived - were in the list. So I had to manually create an invoice for this client, but now those hours won’t show as “invoiced” the next time I have to bill them.

Thanks in advance for any input / suggestions!

3 replies

Alicia Bauer
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​@Tori Gottlieb  - Hey there! I was hoping I could ask a couple of questions to see if I could help out here! First, have you tried to send an invoice again since these instances? I wanted to make sure it wasn’t just a weird glitch that day. Second, are you in a client’s workspace trying to send the invoice or where are you trying to create it from? Let me know and I will see if I can help trouble shoot for you!

Alicia, Brand and Web Designer + Honeybook Pro
Tori Gottlieb

Hi ​@Alicia Bauer! I was trying to send invoices through the time tracking tool. I was able to do that last month with no issues, but this month it’s not letting me use my invoice template, AND it was unable to find at least one of my clients.

For the latter issue, I worked with Honeybook Engineering and they were able to resolve it. My issue now is that because I had to bill that client manually, there is no way to mark that time as “invoiced.” So I continue to have two invoicing issues:

  1. Why can I not use my invoice template when invoicing from the time tracking tool?
  2. Why can I not manually mark time tracked as “invoiced?”

Thanks for any help you can provide!

Alicia Bauer
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​@Tori Gottlieb  - Thank you so much for your thoughtful response—I can tell you’ve done a lot of troubleshooting already, and I really appreciate you sharing the details.

I’ll be honest: I don’t personally use the time tracking tool often myself, and I wasn’t able to find any current HoneyBook documentation on this specific topic at this time. But I really wanted to try to help as best I could!

Given that HoneyBook is actively rolling out new updates, there’s always a chance this could be a temporary glitch or an unintended side effect of something else being improved. It might be worth reaching out to support again (just click the question mark icon at the bottom right of your screen) to bring it to their attention in case it hasn’t been flagged yet.

I wish I had a better workaround for you, but I really appreciate you raising this—sometimes just having more voices on an issue helps get it prioritized. Let me know if I can support you additionally! 💛

Alicia, Brand and Web Designer + Honeybook Pro
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