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Question

Issues with the digital product not being linked or sent after payment

  • February 29, 2024
  • 1 reply
  • 17 views
Viktoriya Chuprov

I created a Digital Product funnel and linked it to my google drive just like it says to do. I went ahead and  did step by step as if I was the client purchasing the digital product, and it never gave the option to download after I paid. Any way to solve this issue? what did I do wrong on my end?

    1 reply

    A
    • Anonymous
    • March 5, 2024

    Hi Viktoriya! I’m Justin, and I work on the help center at HoneyBook. It sounds like you never saw the confirmation page, is that correct? Did you get the email confirmation, or was that missing as well? What are the viewing permissions on the file you linked?

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