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MESSAGES ARE NOT BEING RECEIVED BY TEAM MEMBERS IN SELECTIVE COMMUNICATION

  • September 27, 2024
  • 4 replies
  • 32 views
VIKS LUXURY CLOSET

I have a project - the client sent a message however - no one on my team got the message to their emails, there is no recipient -- appears to be an issue with selective communication.

 

Please advise - also remove my account from BETA TESTING

Best answer by AviaE

Hi @VIKS LUXURY CLOSET, Avia from the product team here. I’m sorry for this experience! We removed you from the beta, let us know if you still have issues with it. 

The issue is supposed to be fixed now for new messages - @Caitlin McCarthy can you let us know if you still encounter issues with new messages?  (Old messages should also be fixed in the next few days) 

Thank you 🙏🏽
 

    4 replies

    C

    I am also having this issue that messages are not being received by me or my team. I get no notification or email that a client has sent me anything and have missed a number of messages because of it. 
     

    I can see new messages on my homepage which I now check multiple times a day as it has become how I have to manage messages. It’s very inconvenient from our typical workflow. 

    Kait former community manager
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    @VIKS LUXURY CLOSET and @Caitlin McCarthy thank you for chiming in, I’ve flagged your messages to the team. 

    Additionally, @VIKS LUXURY CLOSET I’ve requested that your account be removed from this beta. 

    Former Community Manager
    VIKS LUXURY CLOSET

    ANY UPDATE ON BEING REMOVED FROM THE BETA ? THANKS

    AviaE
    HoneyBook Employee
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    • AviaEHoneyBook Employee
    • HoneyBook Employee
    • Answer
    • September 30, 2024

    Hi @VIKS LUXURY CLOSET, Avia from the product team here. I’m sorry for this experience! We removed you from the beta, let us know if you still have issues with it. 

    The issue is supposed to be fixed now for new messages - @Caitlin McCarthy can you let us know if you still encounter issues with new messages?  (Old messages should also be fixed in the next few days) 

    Thank you 🙏🏽
     

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