My clients are having issues with credit card payments

Hi Bryn! Elli from the HoneyBook Education team here. I’m so sorry to hear about the trouble.

For direct troubleshooting help, you can reach out to our Support team by clicking the question mark (“?”) icon on any page and selecting “Message us.” Alternatively, you can send an email over to concierge@honeybook.com. They’ll be able to look into these cases with you and help solve.

For some general assistance, this article might be helpful: Troubleshooting client payments

I hope this helps a bit. Please let me know if you have any additional questions!