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Question

Project Location Not Populating Correctly

  • January 10, 2025
  • 8 replies
  • 19 views

Tammy Corzine
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I have already read the posts about the service provider being changed and that the Project Location field should be working and populating addresses, but that is not the case for me.  Even when I type the entire address, it is not populating.  I used to be able to type the first few letters of a venue name and it would come up as an option to select. 

For example, I could type “Kalida K of C” and it would populate the venue name and address, now it comes up with “Kalida Post Office, Broad Street, Kalida, Putnam County, Ohio, 45853, USA”  which is obviously not correct.  It is a big pain point to have to look up the venue addresses, please fix this!!

As an alternative, it would be great if we could add a Venue like we do a client.  Then we could list all the details we need to know about the venue.

 

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8 replies

Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 11, 2025

Thanks for flagging Tammy! Will you please reach out to the Support team at Concierge@HoneyBook.com and send a screen recording of this happening? They can file a ticket with the engineering team so they can get a better look :)


Tammy Corzine
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I was going to try recording what was happening, but now, nothing is populating when I try to enter a location.  

Also, now when I try to add additional date and times to the project Details tab, I can add a date, but it won’t let me add a time.  

This is super frustrating!


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 13, 2025

I’ll have someone from the Support team reach out! 


Joe Underbakke

It is not working for me either, huge bummer!


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 14, 2025

Hey folks! We’ve gotten a few more notices of this so it could be a wider spread issue. The dev team has been notified and we’ll keep you posted as they investigate and learn more :) 


Molly Murphy
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I have the same issue. Hoping it gets resolved soon. Where is the best place to find an update for when this is fixed? Thanks!


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 14, 2025

Please refresh and check to see if everything is working as expected now! We got word that a fix should have been deployed. 


Joe Underbakke

Please refresh and check to see if everything is working as expected now! We got word that a fix should have been deployed. 

Yep all good now! Thanks Monica.