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Question

Recurring invoices

  • December 2, 2024
  • 1 reply
  • 13 views
Louise Whitty

I have a recurring invoice set up in one of my clients however there is a problem.  They did not pay the November invoice even though reminders were sent.  It is now December and the recurring system has changed the November invoice date to December 1st and did not create a new invoice for December.  How do I fix this?

      1 reply

      Alicia Bauer
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      • Alicia Bauer
      • Newcomer
      • December 2, 2024

      ​@Louise Whitty  - I know that this isn’t a solution for the problem you are facing now, but I would suggest toggling on the automatic payments moving forward to hopefully avoid this in the future. In regards to your current situation, I would reach out to support via the ? in the bottom right hand corner. They will be able to help you with this and give you the best options on how to proceed with the current status.

      Alicia, Brand and Web Designer + Honeybook Pro
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