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Question

Some clients can't open the email

  • April 6, 2024
  • 1 reply
  • 8 views

Jaclyn Du Chateau LLC

Hello!

 

I don’t know how to get in touch with some help so I thought to reach out throught this platform. Some of my clients can open emails and some can’t. How do I fix this? They say there is not link that sends them to the contracts….

 

Thank you in advance!

1 reply

kitzzy
HoneyBook Employee
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  • HoneyBook Employee
  • April 8, 2024

Hi @Jaclyn Du Chateau LLC,

Thanks for reaching out here. This indeed sounds like something support needs to look at your specific account to see what’s going on. You can reach our support team anytime from inside your HB account by clicking the “?” in the bottom right corner and selecting “Message Us” or emailing concierge@honeybook.com. 

Does this help?

Thanks,

Kitzzy