Split payment problem alert!!!!!

​@Byron Honea - Thanks for sharing this, payment plan issues can definitely be stressful when you’re trying to provide a smooth client experience!

A couple of things I’d recommend checking first:

1️⃣ Review Your Invoice Settings

• Make sure your Smart File’s payment schedule or installment options are correctly set up for the number of payments you want to allow.

• Double-check that no minimum payment settings or custom payment rules are limiting the installments.

2️⃣ Test the File Internally

• Open the Smart File yourself on a few devices (desktop, phone, tablet) to see if you can replicate the issue.

• If possible, try it in a different browser or in incognito mode to rule out a device or browser-specific glitch.

3️⃣ Reach Out to HoneyBook Support

• Since this involves client-side behavior and could be device-specific, it’s best to submit a support ticket directly through the ? Help icon in your account. This ensures the Product Team can log it and investigate if it’s a new issue.

💡 Pro Tip: If a client ever runs into this again, you can always create a custom payment plan manually on your end and resend the updated file so they can proceed without interruption.

Hopefully, this helps you troubleshoot quickly, and reaching out to support will also make sure this is on their radar if it’s a larger glitch.