STRIPE closed our account and HB is holding our money!

Question

Hi,We run a Boudoir studio and signed up with HB in Feb. At first, everything was going well but just last week we realized that our money has not reached our account. After multiple messages to an agent, they said that Stripe closed our account due to the Adult Content in our website (ridiculous!), so the payments have been paused. We never setup an account with Stripe. We never received a notification from HB. I realized this by luck and we are talking about 8k not reaching our account.HB is now saying that they have our money and the only solution is us to refund the money to our clients and ask back. (More ridiculous! )I can not reach any executive or sales team member to fix this. I am over the edge at the moment, it’s almost a week now! HELP!

Monica R · Answer

Hey @Nursah,Sincerest apologizes for missing this post.I spoke with the Support team and see that this issue has since been resolved, yay!For a time, Stripe has seemed to randomly been flagging boudoir accounts as a restricted business. We’ve been in talks with them and are trying to prevent this for all our boudoir photographers once and for all.Thank you so much for your patience. HoneyBook is committed to supporting our boudoir photographers as best we can, including making sure they can continue to transact on the platform without hitting speed bumps like this!if you have any questions, please don’t hesitate to reach out :)Monica

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