THIEF - HoneyBook is holding $5,000.00 ++ From my account

Hi @Cassandra Coleman I’m so sorry for the difficulties you’ve been having regarding the payout from March. Since you already have an open case with support, I won’t create a new ticket but I have escalated your request internally so we can have resolution for you as soon as possible.

Hi Kait, can someone on your team please give me a call? I am freaking out as I only received responses from reps. We have several scheduled deposits come up and I am afraid that we will not see that money. We have several events coming up without money to execute them. It seems that the responses from Honeybook are all generic.

Just to throw in my experience - my first large transaction was held as well. It took a few weeks to clear up, and then another week or two for the deposit to clear in my account - like you said, a big issue for a small business. But it did clear, and it was a matter of paperwork. It’s annoying, but no surprise.

I think HB should do a more in depth needs assessment for clients that are starting out, so that these issues are easier to resolve for clients like ourselves moving large sums of money from the get go - while we are a small business, it doesn’t mean we do small volume.

That said, HB did help resolve it and make it clear what was next. Sorry that hasn’t happened for you. Hopefully it’ll clear soon!

Thank you for sharing your experience! This does make me feel better knowing that this has happened with someone else.

i truly do believe that HoneyBook is doing all they can, but out of desperation and trying to get someone’s attention I made this community post. Along with not being able to get someone over the phone makes it alarming.

The dollar amount continues to climb as the scheduled deposits from my clients come through. The amount was only a few hundreds and then increased since February to equal $5,000.00

thank you so much!

any luck with this yet @Cassandra Coleman?

I am having a huge problem with HB connected to Stripe as well. 

We run a Boudoir studio and signed up with HB in Feb. At first, everything was going well until April but just last week we realized that our money has not reached our account for a while. After multiple messages to an agent, they said that Stripe closed our account due to the Adult Content in our website (ridiculous!), so the payments have been paused. We never setup an account with Stripe. We never received a notification from HB stating that our account was closed and since we were still trying to setup everything with HB, things got busy and i didn’t check my bank account for a while. Just continued to work hard while getting paid. I realized this by luck and we are talking about 8k not reaching our account in a month! 

HB is now saying that they have our money and the only solution is us to refund the money to our clients and ask back. (More ridiculous! )

I can not reach any executive or sales team member to fix this. I am over the edge at the moment, it’s almost a week now! 

My question is: did someone call you back at the end? I keep getting “I am still working with the team to coordinate a phone call and an alternative solution to the final deposits pending in your account. I understand and apologize for the delay. Please give me a little more time and I will provide updates on next steps.” from an agent which seems like an automated message so it’s pissing me of more!

Can someone reach out to me please with some HELP!