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Question

Why do my emails always go to clinets junk folder?

  • January 20, 2025
  • 5 replies
  • 36 views

Taylor Bachand

Dear Honeybook,

why do my emails constantly go to my clients junk folders? And why is it saying my client has read the email when I get a text from my client saying they have not even received the email? This is a HUGE problem for small businesses and could be causing us to lose out on income and booked clients due to your faulty systems. Especially with this outrageous price increase, you would hope you can trust your CRM to be delivering emails to your clients properly, which with honeybook you cannot. 

I now have to have a seperate line of communication with my clients outside of honeybook because I cannot trust that they will do the job a CRM is supposed to. 

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5 replies

Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • January 21, 2025

Hey ​@Taylor Bachand, so sorry this is happening. Have you reached out to the support team about this yet? If not, I am happy to connect you so that the team can troubleshoot and get you the technical answers you need! 


Taylor Bachand

I’ve spoken to support in the past and there was nothing they could do except suggest integrating my gmail which only made things MUCH worse. Now honeybook cannot be trusted with my gmail integration and I need to keep that line unattached to ensure I have another line of communication with my clients when honeybook fails me. 


Shannon Ranger
Explorer
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Hey ​@Taylor Bachand, so sorry this is happening. Have you reached out to the support team about this yet? If not, I am happy to connect you so that the team can troubleshoot and get you the technical answers you need! 

As you can imagine, it’s not an uncommon problem and many of us are growing increasingly frustrated with the fact that HB can’t seem to fix this...


Uncle Bob's BBQ and Catering

I got a notification I needed to integrate my email today, I did it and it has completely messed up my account that has run fine for the past 8 years!!!!  I am not receiving any incoming anything from my clients and have been trying all day to get help from support and nothing!!!


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • February 24, 2025

@Uncle Bob's BBQ and Catering Hey there! I’m so sorry that happened. It looks like you’re in touch with our Support team and they’ve escalated to our engineers. They should have an update and answer for you soon!