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Why does it show overdue when invoice is cancelled?

  • February 2, 2024
  • 6 replies
  • 33 views

Denise O'Malley
Luminary
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On the Bookkeeping tab for invoices, why does it show “overdue” when the invoice is actually cancelled?  This causes confusion.  Should I go in an delete the invoice?  (I have no idea how to do that)

 

Best answer by Diana The Finer Points

@Denise O'Malley you can click on the question mark in the lower right corner of Honeybook and tell support about your glitch. They can fix it! 

6 replies

Diana The Finer Points
Luminary
Forum|alt.badge.img+9

You need to expire the invoice. 
 

open the sent invoice to the summary page and click on the settings in the top right corner.

scroll down to EXPIRE and save


Geily Romero
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  • Newcomer
  • February 2, 2024

Hi! HB Finance Pro here! Exactly what @Diana - The Finer Points Said. Once you expire it, you won’t see it on your bookkeeping tab/upcoming payments anymore. 


Denise O'Malley
Luminary
Forum|alt.badge.img

You need to expire the invoice. 
 

open the sent invoice to the summary page and click on the settings in the top right corner.

scroll down to EXPIRE and save

 

Okay, here’s what it shows:

And yet it still shows on this on the invoices log:

 

 

Apparently it DOES still show up.


Geily Romero
Forum|alt.badge.img+4
  • Newcomer
  • February 3, 2024

You need to expire the invoice. 
 

open the sent invoice to the summary page and click on the settings in the top right corner.

scroll down to EXPIRE and save

 

Okay, here’s what it shows:

And yet it still shows on this on the invoices log:

 

 

Apparently it DOES still show up.

In that case it may be a glitch, @Jack H. would you know who she’d need to contact for this?


Denise O'Malley
Luminary
Forum|alt.badge.img

@Jack H. Do you have a solution for this?  It’s still happening and driving my bookkeeper crazy when she sees “overdue” on an expired invoice.


Diana The Finer Points
Luminary
Forum|alt.badge.img+9

@Denise O'Malley you can click on the question mark in the lower right corner of Honeybook and tell support about your glitch. They can fix it!