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Question

Why doesn't my smart file populate correctly?

  • January 24, 2025
  • 1 reply
  • 8 views

Kelly Mattarocci

I have a smart file that will not populate correctly.

There are other smart files that do populate correctly. 

I have checked the links repeatedly, deleted, recreated, viewed, and sent test emails. Nothing works.

 

Any ideas on why? 

1 reply

Matthew Eriksen
Community Legend
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Hey ​@Kelly Mattarocci , I’m a brand designer and HB Pro. Hope I can get this sorted for ya! Can you tell me a bit more about what’s not populating? Is it client info such as name or email in the contract? What is your Smart File comprised of?

Once I know a bit more detail I’d be happy to offer my advice 🙂