Skip to main content
Question

Why don't the services update if you make an edit in the invoice? (in a smartfile)

  • September 28, 2024
  • 4 replies
  • 21 views

Sehaj
Explorer

Why don't the services update if you make an edit in the invoice? (in a smartfile)

This topic has been closed for replies.

4 replies

Alina K
HoneyBook Employee
Forum|alt.badge.img
  • HoneyBook Employee
  • October 10, 2024

Hi Sehaj! Alina from Marketing team is here. 

Could you share more about your use case? Is this something that happens when you edit your invoice in builder? 

Cheers, 
Alina


Sehaj
Explorer
  • Author
  • Explorer
  • October 11, 2024

Hi Alina! my client’s pricing change as their services change, while they have me under contract (all signed and invoiced in a smart file). If I change the name/description of an item on the invoice page - the item under services does not update to match those changes. BUT if I change the item name/description in services, it does change in on the invoice. 


Alina K
HoneyBook Employee
Forum|alt.badge.img
  • HoneyBook Employee
  • October 16, 2024

Hey Sehaj!

Just to clarify, would you like to make a pricing change in an invoice that was already sent? Or in a new invoice that’s possibly sent on a recurring basis? 

Thanks, 
Alina


Sehaj
Explorer
  • Author
  • Explorer
  • October 16, 2024

Hi Alina, for me, this occurs in an invoice which has already been sent and a payment has been made. 

Also I do realize that I didn't provide much info so please feel free to ask me any other questions that will help you.