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Why is the software so slow, laggy and pages take forever to load (if ever)?

  • October 14, 2024
  • 1 reply
  • 28 views
Kelly Harper

It doesn’t matter if I am on my computer or the mobile app, I have even tried other computers and networks. Clients have also reported that files I send will not load. Is it just me or do other people experience this. It was one thing when it was slowing down my own workflow, but it isn’t a good look when my clients have issues. Any solutions?

Best answer by Anonymous

Hey Kelly - Adam from HoneyBook here.

 

This definitely does not sound usual, and it could be that something in the smart file you’re using is taking up a considerable amount of time to load, or there’s something corrupt in the code there.

 

I would suggest reaching out to our Support team either through chat (the question mark in the bottom right hand side of the screen) or through email at concierge@honeybook.com.

 

What they’ll do is ask you a few specific questions to identify where/when these loading issues occur, and then we can work with our Engineering team to identify why this may be happening.

 

We look forward to hearing from you!

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      A
      • Anonymous
      • Answer
      • October 16, 2024

      Hey Kelly - Adam from HoneyBook here.

       

      This definitely does not sound usual, and it could be that something in the smart file you’re using is taking up a considerable amount of time to load, or there’s something corrupt in the code there.

       

      I would suggest reaching out to our Support team either through chat (the question mark in the bottom right hand side of the screen) or through email at concierge@honeybook.com.

       

      What they’ll do is ask you a few specific questions to identify where/when these loading issues occur, and then we can work with our Engineering team to identify why this may be happening.

       

      We look forward to hearing from you!

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