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Applying credit to a proposal

  • August 6, 2024
  • 4 replies
  • 57 views

The Enloe Creative

As far as I can tell this topic has been posted about but never answered. My clients often purchase next year’s session deposit through their session gallery. Now I am struggling to find a way to apply that $300 to their upcoming sessions. Honeybook won’t allow more than a $100 custom payment, or a discount of greater than $100 either. Does anyone have suggestions? Thanks!

Best answer by Michal Peled

Hello The Enlove Creative! Michal from HoneyBook here.

Let me know if I understand your question correctly:
You would like to send a proposal, including (I assume) a service selection component to select their desired product, with an invoice, to a client that has placed a deposit in the past, and you would like to display that deposit in the form of a discount in the invoice. Is this correct?

 

If this is right, then the limitation of the $100 discount is not arbitrary, but probably a result of your service selection and invoice structure, and I’ll explain.
The maximum fixed amount that can be given as a discount depends on this calculation: the total price of services already in your invoice + the lowest price between all mandatory selectable services in your file. 
For example, if your invoice contains no pre-selected items (= $0) and the cheapest service a client can select is $75, then the maximum discount you can give is $75.
Another example: your invoice contains a mandatory $50 payment for a 1:1 call, and a client can select one of three other services, the cheapest of which is $150, so the maximum discount can be $200.

So you are probably bound to that $100 discount because your cheapest selectable service costs $100. 


There are a couple of options I can think of to tackle this situation:

  1. In the invoice, add an item for “a downpayment” (or something similar) in the amount that was actually given as a downpayment (in your example, it’s $300), and then you can add a discount on that amount.
  2. Send a proposal without the invoice/payment component and set the file to create a draft invoice once the client submits their selection. In that draft, you can edit a discount based on the amount they’ve already paid and send them the invoice separately.
    It is this section in the file’s settings menu (as long as the file contains services):

 

In the “settings” menu of a file

Let me know what you think!

This topic has been closed for replies.

4 replies

Michal Peled
HoneyBook Employee
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  • HoneyBook Employee
  • Answer
  • August 7, 2024

Hello The Enlove Creative! Michal from HoneyBook here.

Let me know if I understand your question correctly:
You would like to send a proposal, including (I assume) a service selection component to select their desired product, with an invoice, to a client that has placed a deposit in the past, and you would like to display that deposit in the form of a discount in the invoice. Is this correct?

 

If this is right, then the limitation of the $100 discount is not arbitrary, but probably a result of your service selection and invoice structure, and I’ll explain.
The maximum fixed amount that can be given as a discount depends on this calculation: the total price of services already in your invoice + the lowest price between all mandatory selectable services in your file. 
For example, if your invoice contains no pre-selected items (= $0) and the cheapest service a client can select is $75, then the maximum discount you can give is $75.
Another example: your invoice contains a mandatory $50 payment for a 1:1 call, and a client can select one of three other services, the cheapest of which is $150, so the maximum discount can be $200.

So you are probably bound to that $100 discount because your cheapest selectable service costs $100. 


There are a couple of options I can think of to tackle this situation:

  1. In the invoice, add an item for “a downpayment” (or something similar) in the amount that was actually given as a downpayment (in your example, it’s $300), and then you can add a discount on that amount.
  2. Send a proposal without the invoice/payment component and set the file to create a draft invoice once the client submits their selection. In that draft, you can edit a discount based on the amount they’ve already paid and send them the invoice separately.
    It is this section in the file’s settings menu (as long as the file contains services):

 

In the “settings” menu of a file

Let me know what you think!


The Enloe Creative

Thanks for your detailed response and helping me to understand! I have tried the standalone invoice method – I’m always nervous sending something to a client that I haven’t used before, but fingers crossed. Thanks again!


Michal Peled
HoneyBook Employee
Forum|alt.badge.img
  • HoneyBook Employee
  • August 7, 2024

Don’t be nervous! It only creates a draft, out of your template, and it won’t be sent unless you manually send it, so you have all the time in the world to edit it before send.

Keeping my fingers crossed for that Cha-Ching 😉


The Enloe Creative

Thanks! Yeah the hard part is that all my automations and emails and general workflow is based around clients paying within the proposal. I just have to make sure I get the pieces arranged properly and adjust wording so that it feels professional.