As far as I can tell this topic has been posted about but never answered. My clients often purchase next year’s session deposit through their session gallery. Now I am struggling to find a way to apply that $300 to their upcoming sessions. Honeybook won’t allow more than a $100 custom payment, or a discount of greater than $100 either. Does anyone have suggestions? Thanks!
Applying credit to a proposal
Best answer by Michal Peled
Hello The Enlove Creative! Michal from HoneyBook here.
Let me know if I understand your question correctly:
You would like to send a proposal, including (I assume) a service selection component to select their desired product, with an invoice, to a client that has placed a deposit in the past, and you would like to display that deposit in the form of a discount in the invoice. Is this correct?
If this is right, then the limitation of the $100 discount is not arbitrary, but probably a result of your service selection and invoice structure, and I’ll explain.
The maximum fixed amount that can be given as a discount depends on this calculation: the total price of services already in your invoice + the lowest price between all mandatory selectable services in your file.
For example, if your invoice contains no pre-selected items (= $0) and the cheapest service a client can select is $75, then the maximum discount you can give is $75.
Another example: your invoice contains a mandatory $50 payment for a 1:1 call, and a client can select one of three other services, the cheapest of which is $150, so the maximum discount can be $200.
So you are probably bound to that $100 discount because your cheapest selectable service costs $100.
There are a couple of options I can think of to tackle this situation:
- In the invoice, add an item for “a downpayment” (or something similar) in the amount that was actually given as a downpayment (in your example, it’s $300), and then you can add a discount on that amount.
- Send a proposal without the invoice/payment component and set the file to create a draft invoice once the client submits their selection. In that draft, you can edit a discount based on the amount they’ve already paid and send them the invoice separately.
It is this section in the file’s settings menu (as long as the file contains services):

Let me know what you think!
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