Client Refusing to Pay

Hi ​@Thalia Arenas 

I’m so sorry that happened to you! Thank you for reaching out about this situation. While HoneyBook doesn’t have a specific “non-payment” status, the best way to stop those payment reminder emails from continuing to come through is to archive the project.

Archiving the project will stop automatic reminders from being sent to you about the unpaid invoice, and it will remove the project from your active dashboard, so it’s no longer a constant reminder. The invoice will still exist in the system as unpaid, but you won’t receive ongoing notifications.

If you archive it but continue to receive notifications, I’d recommend contacting support via the “?” icon in your account to see if there’s a bug. 

Let me know if that answers your question!

Hi Kaitlyn, thank you for the response! So, I thought about archiving, but the only reason I don’t archive projects is because it removes their project date from my calendar and many months later need to find them on my Google calendar and the project will no longer show. Also, will archiving the project still count monies paid up for my end of year report? Before your response, what I did instead is enter a “$0” on their invoice, but in the item description write in what they owed. I didn’t send the client the invoice again, it stayed as a draft, but this method also fixed my issue (again only because I don’t want to archive them and have their event disappear from my calendar).

​@Thalia Arenas I see! I had assumed since they decided not to pay, the event and contract would be void so there was no need to keep their date on your calendar. Sorry about that. But that’s a great workaround! I was thinking of suggesting it originally too, haha. 

To answer your question: yes, archived projects still count toward your financial reports, so any payments collected prior to archiving will still appear in your reports and dashboards. But you’re right—archiving will remove the project from your HoneyBook calendar.

If you ever decide to archive a project down the road, one small tip is to manually note the project date in the title before archiving—just so it's easier to search for it later if needed.

All that said, it sounds like your current method works well for your process, and I’m so glad you found a way that gives you peace of mind!

Does that answer your question?

Let me know if you ever need help with anything else!