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Delayed payment deposits

  • February 6, 2024
  • 9 replies
  • 132 views
DSP WEDDINGS

I have received payments from a few clients and it has been over a month and my account will not deposit the funds into my bank account. every day the estimated deposit moves up one day. so far I have 4 payments from different clients that have yet to be deposited into my bank account. what is the reason for this can help please. 

Best answer by Mac H

Hey folks, Mac from the HoneyBook Education Team here.

@Megan Curtis at Calypso Studio thanks so much for providing the support team as a resource here, that’s absolutely the right channel for issues like this.

You can reach them anytime from inside your HB account by clicking the ? in the bottom right corner and selecting “Message Us” or emailing concierge@honeybook.com.

Some other resources that might be worth reviewing in our help center are:

Please let me know if you need us to step in further here, but our support team will definitely be your best bet in scenarios like this one.

    9 replies

    Megan Curtis at Calypso Studio
    Explorer
    Forum|alt.badge.img+1

    You’ll probably need to reach out to customer service since this is a question specific to your account and not all members accounts.

    Megan Curtis - Calypso Studio Social - www.calypsostudiosocial.com - www.megancurtis.com
      Berenice Mejia

      Did you contact customer service?

      I’ve been having the same problem and I just notice that I haven't received any payment since January 13th, and every day moves up one day 

        Kim Baldwin

        I’m having the same issue. Has anyone got a answer from honeybook

        Tikisha Johnson

        Same here.

        Mac H
        HoneyBook Employee
        Forum|alt.badge.img
        • Mac HHoneyBook Employee
        • HoneyBook Employee
        • Answer
        • March 19, 2024

        Hey folks, Mac from the HoneyBook Education Team here.

        @Megan Curtis at Calypso Studio thanks so much for providing the support team as a resource here, that’s absolutely the right channel for issues like this.

        You can reach them anytime from inside your HB account by clicking the ? in the bottom right corner and selecting “Message Us” or emailing concierge@honeybook.com.

        Some other resources that might be worth reviewing in our help center are:

        Please let me know if you need us to step in further here, but our support team will definitely be your best bet in scenarios like this one.

        Mac, Product Education
        YourBookkeeperBarb

        This is happening to me right now, did anyone get this issue resolved?  This will make me rethink HoneyBook as a whole if this continues.

        Georgina Dukes

        This is happening to me as well! I’m not receiving my payments once the client pays to my account. Has this been resolved? Is anyone willing to share their bank to see if that’s the issue? My bank is Bluevine.

          YourBookkeeperBarb

          I had to reach out to support and they were able to push it through on the back end . Reach out to them guys!

          Mac H
          HoneyBook Employee
          Forum|alt.badge.img
          • Mac HHoneyBook Employee
          • HoneyBook Employee
          • May 16, 2024

          Thank you @YourBookkeeperBarb - reaching out to concierge here is definitely the right move. Sorry this is happening guys! I know concierge will resolve it for you.

          Mac, Product Education
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