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Question

Expense Tab Is No Longer Working

  • February 12, 2025
  • 3 replies
  • 20 views

Kathryn Schwab

I am so upset. It was decided by HoneyBook that the Expenses tab is here to stay. But, I just checked and it’s no longer importing expenses like it should. It looks like it stopped on Jan. 11th.

I chatted with support and they said that the engineering team is unable to edit the code needed to update the behavior. They apologized for any disappointment. So, basically out of luck until they feel like fixing it.

If I would have been given notice I could have tracked another way. This is an awful way to treat customers.

3 replies

Kaitlyn Blair
Explorer
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Hey ​@Kathryn Schwab, is this still an issue? How are the expenses not importing correctly?


Kathryn Schwab

Hi! This is still an issue. No expenses are being imported,


Kaitlyn Blair
Explorer
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@Kathryn Schwab, that’s weird that it’s still happening! You can email support directly at concierge@honeybook.com so they can see if there are any issues or bugs on the backend of your account.