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How do I get Honeybook to recognize my website?

  • October 16, 2024
  • 1 reply
  • 14 views
Kate Henderson

My Honeybook account is all set up, but the website/social media isn’t confirmed to start payments. My website is still under construction, but the DNS is resolving to my domain - isn’t that enough?

I’m setting up a Facebook page, but that seems less secure than the website (which is also a sketchy way to confirm a business).

Anyway, how can I escalate this so I can release funds that have been paid?

 

Best answer by kitzzy

Hi @Kate Henderson,

Kitzzy here from the Education team. I’m sorry you’re having trouble with this. We want to make sure you get your money. If you haven’t already, can you reach out to support by clicking the ? icon in your account or emailing them at concierge@honeybook.com. They’ll be able to look at your account and help troubleshoot what’s going on.

Let me know if they’re able to help find a resolution.

Thanks,

Kitzzy

    1 reply

    kitzzy
    HoneyBook Employee
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    • kitzzyHoneyBook Employee
    • HoneyBook Employee
    • Answer
    • October 17, 2024

    Hi @Kate Henderson,

    Kitzzy here from the Education team. I’m sorry you’re having trouble with this. We want to make sure you get your money. If you haven’t already, can you reach out to support by clicking the ? icon in your account or emailing them at concierge@honeybook.com. They’ll be able to look at your account and help troubleshoot what’s going on.

    Let me know if they’re able to help find a resolution.

    Thanks,

    Kitzzy

    Kitzzy, Product Education Team
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