Payments received not on my quickbooks only invoices

Hi ​@Joanna Rabe, let’s see if we can solve this for ya. Hmm, so I’m no QB expert (only a HB Pro, ha), however it sounds like your Quickbooks is duplicating the invoice as it should, it’s just not registering the payment received/nor allowing you to categorize/apply the payment to that invoice, right?

Question: is your checking account connected?

I’m going to tag Quickbooks extraordinaire ​@Geily Romero for some backup on this one 😊

Thank you ​@Matthew Eriksen :) 

​@Joanna Rabe If you’ve not updated your QB integration after switching over to HoneyBook Balance, I would recommend checking out this help article. It’ll walk you through setting up/updating your HB and QB. Let us know if you need additional support! :)

https://help.honeybook.com/en/articles/10280214-updating-your-quickbooks-integration-with-the-honeybook-balance-business-checking-account