Skip to main content
Question

Transaction Fees

  • March 24, 2025
  • 4 replies
  • 31 views
Aimee Adams

I am downloading my tax documents and am seeing a $25 transaction fee for every transaction made.  I don’t recall seeing this before and it is up to 50% of some of my payments.  Where am I missing this fee and what are my other options because this is not sustainable for me.  I have searched transaction fees and all of the documents I can find and I cannot find anything other than the % +.25 in the amounts.  I am attaching a screenshot to help.  I know I am missing something important!  Thanks in advance!

4 replies

Geily Romero
Forum|alt.badge.img+4
  • Geily Romero
  • Newcomer
  • March 24, 2025

Hi Aimee! 

I’m tagging HB’s Community Lead ​@Monica R but I’ve also reached out to some folks at HB so they can see what’s going on with your report, as that shouldn’t be the case. Basically if a transaction was for $100, the HB transaction fee should show as $3.15 (2.9% of $100 + .25). Either Monica or myself will let you know once the report has been refreshed for you to download again. 

Thank you! 

Geily (Haley) *Financial Advisor & Consultant* l www.cuttingedgefinancialsolutions.com
Geily Romero
Forum|alt.badge.img+4
  • Geily Romero
  • Newcomer
  • March 24, 2025

​@Aimee Adams try refreshing and downloading your transaction fees report one more time, everything should be computing okay now. Let us know if there’s anything else we could do to help!

 

Geily (Haley) *Financial Advisor & Consultant* l www.cuttingedgefinancialsolutions.com
    Monica R
    HoneyBook Community Team
    Forum|alt.badge.img+7
    • Monica RHoneyBook Community Team
    • HoneyBook Community Team
    • March 24, 2025

    ​@Aimee Adams Let us know if that fixed things - if not, I’ll set you up with a member of our Support team who will do more troubleshooting :) 

    Aimee Adams
    • Aimee Adams
    • Author
    • March 25, 2025

    Thank you for the reply! I will not be at my computer until tomorrow night, but I will be sure to check then!

     

    Terms & PrivacyCookie settingsAccessibility statement

    © 2025 HoneyBook Inc.