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Question

Transaction Fees

  • March 24, 2025
  • 4 replies
  • 31 views

Aimee Adams

I am downloading my tax documents and am seeing a $25 transaction fee for every transaction made.  I don’t recall seeing this before and it is up to 50% of some of my payments.  Where am I missing this fee and what are my other options because this is not sustainable for me.  I have searched transaction fees and all of the documents I can find and I cannot find anything other than the % +.25 in the amounts.  I am attaching a screenshot to help.  I know I am missing something important!  Thanks in advance!

4 replies

Geily Romero
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  • Newcomer
  • March 24, 2025

Hi Aimee! 

I’m tagging HB’s Community Lead ​@Monica R but I’ve also reached out to some folks at HB so they can see what’s going on with your report, as that shouldn’t be the case. Basically if a transaction was for $100, the HB transaction fee should show as $3.15 (2.9% of $100 + .25). Either Monica or myself will let you know once the report has been refreshed for you to download again. 

Thank you! 


Geily Romero
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  • Newcomer
  • March 24, 2025

@Aimee Adams try refreshing and downloading your transaction fees report one more time, everything should be computing okay now. Let us know if there’s anything else we could do to help!

 


Monica R
HoneyBook Community Team
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  • HoneyBook Community Team
  • March 24, 2025

@Aimee Adams Let us know if that fixed things - if not, I’ll set you up with a member of our Support team who will do more troubleshooting :) 


Aimee Adams
  • Author
  • March 25, 2025

Thank you for the reply! I will not be at my computer until tomorrow night, but I will be sure to check then!