Hi HoneyBook Community,
I’m reaching out to share a concerning issue I’ve been dealing with for the past few weeks regarding delayed payments. As a long-time user of HoneyBook for several years, I’ve always appreciated the platform’s services and have been willing to invest over $500/year for the convenience it offers. However, this recent experience has been incredibly disappointing and frustrating.
Out of nowhere, HoneyBook has been withholding thousands of dollars in payments that my clients have already made. Despite repeated assurances that the issue is being resolved, I have yet to receive my funds. HoneyBook has cited an issue with my account number, but after confirming with my bank that everything is correct, I provided the requested sensitive information, including banking details and a bank statement, despite my discomfort. Still, the problem persists.
I want to emphasize that I’ve been with HoneyBook for years, have not changed my bank account, and have never had an issue until now. This problem appeared suddenly, without any explanation, and despite communicating with multiple representatives—Leslie, Rain, Norrelle, and Quintin—over the past several days, I keep getting the same responses with no actual resolution. This has been an extremely stressful situation, and the lack of transparency and prompt action from HoneyBook is unacceptable.
I’m posting here in hopes that someone from the community or a moderator can help escalate this issue to upper management. As a small business owner who relies on timely payments to keep my business running, this delay has caused significant disruptions. I’m disappointed that after investing so much into HoneyBook, I’m not receiving the support I need in a critical situation.
I sincerely hope this matter can be resolved quickly. I appreciate any assistance or advice the community can offer.
Thank you.
