writing off an unpaid invoice

Hi Roberta! HoneyBook functions off of cash-basis accounting meaning only when payments are made towards an invoice is that the invoice and payment(s) come through to Quickbooks. If this was an invoice with a single payment that was never made, then there would be nothing to show in your QuickBooks since no payment was ever made towards the invoice. If the invoice had an initial payment made towards it but the balance was not paid/will not be paid, then in QuickBooks you should see the full invoice with just the initial payment made towards it and a balance left on it, when you expire the invoice in HoneyBook, it should automatically update in QuickBooks as well to just reflect the payment made and no balance left on it. Cash basis accounting doesn’t have any write off, it’s only based on payments made/cash received.